blue flame kitchen

return cancellation policy

  1. Blue Flame Kitchen

Online Store Returns & Cancellations

  • Orders purchased online with a gift card and then returned will be returned onto the original gift card, or new gift card if original is not available. This applies to digital and physical gift cards.
  • If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card.
  • Online orders are not eligible for exchange.
  • Products
    • Products purchased online must be returned within 14 days of the shipment date to receive a full refund onto the original form of payment.
    • Valid receipt/confirmation must be presented at time of return.
    • Items must be unused, unwashed and in original packaging to be eligible for a refund
    • Items received as a gift and returned will be refunded onto a digital gift card
    • All sale items are final sale
    • ATCO Blue Flame Kitchen offers free return shipping.

     

  • Classes
    • If you require changes to or need to cancel your class registration, please call 403.245.7630
    • Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
    • Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or partial refund
    • Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
    • Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
    • School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a full refund
  • Gift Cards
    • Gift Cards are not eligible for refunds and may not be redeemed for cash.
  • Digital Products
    • Digital Products are not eligible for return

Brick and Mortar Store Returns & Cancellations

  • Orders purchased in-store with a gift card and then returned will be returned onto a new digital gift card. This applies to digital and physical gift cards.
  • If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card
  • Products
    • Purchases for products made in-store can be returned to any store location, regardless of purchase location
    • Purchases for products made in-store must be returned within 14 days of purchase date to be eligible for a refund onto the original form of payment.
    • Valid receipt/confirmation must be presented at the time of return
    • Items must be unused, unwashed and in original packaging to be eligible for a refund
    • Items received as a gift and returned will be refunded onto a digital gift card
    • All sale items are final sale
  • Classes
    • Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
    • Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or partial refund
    • Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
    • Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a full refund minus a $100 administration fee
    • School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a full refund
  • Gift Cards
    • Gift Cards are not eligible for refunds and may not be redeemed for cash.
  • Digital Products
    • Digital Products are not eligible for return​